1st Line Support Engineer

Bristow Holland is seeking a proactive and customer-focused 1st Line Support Engineer to join a dynamic and growing business based in Ipswich. This company is committed to providing exceptional IT support and solutions to its clients. As they expand, they are looking for a talented individual to become part of their team and contribute to delivering high-quality service. As a 1st Line Support Engineer, you will be the initial point of contact for clients, responsible for providing technical support and troubleshooting a wide range of IT issues. This role offers an excellent opportunity for someone looking to advance their career in IT support within a fast-paced, dynamic, and supportive environment. Key Responsibilities: * Responding to customer support requests via phone, email, and ticketing systems. * Troubleshooting hardware, software, and network issues. * Escalating more complex problems to 2nd and 3rd line support teams. * Managing user accounts, permissions, and access controls. * Providing remote and occasional on-site support. Skills and Experience: * Strong communication and customer service skills. * Basic knowledge of Windows operating systems, Microsoft Office, and common IT hardware. * Familiarity with Active Directory, Office 365, and remote desktop tools is a plus. * A proactive approach to problem-solving with a keen attention to detail. What They Offer: * Competitive salary up to £25,000. * Excellent opportunities for professional growth and ongoing training. * A friendly and supportive work environment. * Exposure to a diverse range of technologies and clients